Technical Support

Have a question about PumpOne Trainers?

You will probably find the answer right here on this support page. If not, you can always contact us.

MOST POPULAR QUESTIONS

I did not receive my Trainer download link or my link expired.

Please check your Bulk/Spam/Junk folder. It's probably in there. If it is, please mark those emails as "Not Junk". If it's not in there, contact us with your order number and full name.

How do I install my digtial trainer?

Download our QuickStart pdf which will take you step by step through the install process. If you are still having problems, contact us.

Where is my PumpOne Trainer located after installation?

Your PumpOne Trainer will be installed both on your desktop as well as in iPhoto (Mac OS X) or My Pictures/Pictures Folder (Windows XP/Vista).

PumpedForLife retail box install issues.

If you purchased our PumpedForLife retail box and you are having installation issues, please contact us.

About PumpOne

What are PumpOne Trainers?

PumpOne is the future of personal fitness that brings visual affordable & portable personal training guidance right to the palm of your hand. PumpOne Trainers consist of images and/or video & audio instructions that you can download to most any handheld device such as the iPod, iPhone, iPod nano, Zune, mobile phone, etc.

Why choose a PumpOne Trainer?

In an ideal world, we’d all have personal trainers, but the costs add up and scheduling can be a real hassle. PumpOne Trainers are the next best thing: adaptable, portable, and affordable - a fraction of the cost of a personal trainer. They guide you through complete workouts whatever your fitness goal to help get you in the best shape of your life.

What do I get with a PumpOne Trainer?

PumpOne Trainers are image and/or video & audio-based workout programs. Upon purchase they are immediately emailed to you as a download link. Nothing is shipped. Just click on the link and follow the prompts to have the workout(s) automatically installed on your computer.

PumpOne Image Trainers are about 2MB per workout. The Video Trainers are about 45MB per workout.

Handheld Information

What devices do the Trainers work on?

PumpOne Image Trainers can be downloaded to most any handheld device that supports a color image including the iPhone, all color screen iPods including the iPod nano, Treo, Blackberry, Zune, PSP and many more. They can also be viewed on a computer or printed out.

PumpOne Video Trainers will work with the above devices that support video playback.

For example, the 2005 iPod mini is not compataible as it has a black & white screen and does not support images or videos.

PumpOne Mobile Trainers can be viewed on any WAP enabled cell phone, meaning any phone that has internet capabilities.

How PumpOne Trainers work

How do I use my PumpOne Trainers?

Image Trainers allow you to choose your favorite workout music and then navigate to your workout in the Photos area. You click to the next exercise & tip when you're ready to perform it -all while listening to your motivating music.

Video Trainers allow you to see live demonstrations of the exercises being performed by personal trainers. Accompanying audio provides additional instruction & tips to follow. When the video is complete, pause it and perform the exercise.

When you've become familiar with how to perform an exercise, you can switch to the Image Trainer (which comes with every Video Trainer) so you can listen to your own music at the same time!

Are PumpOne Trainers easy to follow?

Our number one priority is ease of use. Just scroll through the images to see each exercise and simple how-to instructions. Perform each exercise following the suggested reps & sets as you go through the workout.  We worked hard to make it as intuitive as possible so you don’t waste any valuable time trying to figure out how to use it.

Our Videos are self-explanatory & are accompanied by a personal trainer's voice giving you precise tips on how to perform an exercise.

Can I listen to my own music?
We firmly believe the right music can make or break a workout. That’s why PumpOne was designed to complement, not interfere, with your music experience. You can listen to all your own music while using PumpOne Image Trainers including DRM & iTunes purchased music. Hear your music, Play your workout!

Can I try a workout before purchasing?

Yes. There is a Free Workout at the PumpOne.com homepage. Go check it out, we know you will love it.

Workout Questions

Who designed the PumpOne workouts?

All PumpOne Trainers were designed by our staff exercise physiologist and personal trainer Declan Condron. With over 10 years of training experience dealing with everyone from coach potatoes to professional athletes, Declan knows what it takes to get you in shape.

In addition to Declan's PumpOne workouts, we have created a fitness professional community of over 300 personal trainers with varying backgrounds & specialties. Together they have created over 2,000 workouts that are available from their PumpOne-hosted online stores. Click here to search for one of their workouts.

How do I pick the Trainer that is right for me?
We created PumpOne Video, Image & Mobile Trainers to suit different fitness goals and exercise levels, from basic strength training to cardiovascular interval training to yoga. Just choose your goal, program & level and you'll be on your way.

Can I get a custom program made specifically for me?

Yes. PumpOne can design any type of workout program specific to your needs and goals. Just contact us with info about what you want.

What if I can't do some of the exercises or I don't have the right equipment?
It is important that you receive proper instruction on the use of all exercise equipment before using it. If you cannot perform a specific exercise for any reason, ask the staff at your gym for advice or an exercise substitution. If you do not have the exact same equipment at your gym again consult with the gym staff for the best substitute. You can also contact us with any questions or comments.

What if I don't belong to a gym?

PumpOne has hundreds of different workout programs to suit all needs, goals and locations. Whether you are working out in a fully equipped gym, at home with minimal equipment or on the road with nothing but your own bodyweight, we have a workout program for you. So no excuses!